Returns, Refunds & Exchanges
We want you to love your Geche Escvar pieces. To keep every order fresh and in perfect condition for every customer, we can only accept returns that come back exactly as they were sent.
Return window and condition
- Returns must be requested within 48 hours of delivery (based on the carrier's tracking).
- Items must be unopened, unworn and not tried on, in the original packaging with all tags attached.
- Once an item has been opened, tried on or worn, it can no longer be accepted for return.
Your options
When you request a return, you choose a refund, store credit or an exchange. Once your request is confirmed and approved, that choice is final and cannot be changed. For example, an approved exchange cannot later be switched to a refund.
How to start a return
- Email gecheescvarmia@gmail.com within 48 hours of delivery with your order number, the item(s) and whether you would like a refund, store credit or exchange.
- We will reply with the return address. Please do not send returns to the store address.
- Return shipping is paid by the customer. We recommend a trackable shipping method.
Returns are inspected when they arrive. Items that are opened, worn, washed, damaged or carry any odors, makeup or stains will not be accepted and will be sent back at the customer's expense.
Sale items
Items purchased during a sale event are final sale. Orders placed with our 10% welcome code follow the standard return policy above.
Damaged or incorrect items
Every item is inspected before it ships. If your item arrives damaged or you received the wrong item, email us within 48 hours of delivery with your order number and clear, unedited photos, and we will make it right.
All photos submitted with a claim are verified, including checks for edited or AI-generated images. Claims supported by altered or AI-generated images will be denied, and we reserve the right to share that verification with your bank or payment provider if a dispute is filed.
Cancellations
Orders can be cancelled within 24 hours of purchase by emailing us. After 24 hours your order is already being processed and cannot be cancelled.
In-store pickup (Miami area)
Pickup orders must be collected within 10 days of your ready notification. After 10 days the sale becomes final, and orders not collected within 30 days are forfeited. If you would rather have a pickup order shipped, ask us for a shipping invoice; once it is paid, we will ship your order.
Delivered packages
All packages require a signature on delivery. Once tracking shows a package as delivered, Geche Escvar Co. is not responsible for lost, stolen or missing packages. Delivery claims must be filed with the shipping carrier.
By placing an order with Geche Escvar Co., you agree to these terms. Questions? Email gecheescvarmia@gmail.com.